Reviews and Referral System

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Need help managing your online reputation?

Do you use online reviews to get a feel for a business you're thinking about shopping at? The Business Reputation Competitive package includes the pieces you need to manage social media and listings while we take care of generating and responding to reviews.

  • Engage prospects in conversation through professionally managed services.
  • Access the tools you need to keep your listings up to date and your social media on point.

The Business Reputation Competitive package supplies you with the team you need to build your online reputation.

Review Requests

Get more reviews for your business and build your reputation online with managed Review Requests

Online reviews are one of the best ways to keep track of customer experiences and impressions. But even if a business has a good relationship with its customers, it takes time to build a strong base of online reviews without help.

This service is ideal for businesses who self-generate their own weekly or monthly lists of customer contact information. Working with a marketing strategist, your business can submit lists up to 4 times a month to request reviews through Customer Voice.

Requires active Customer Voice App, sold separately. English only.

Generate more reviews from your weekly or monthly self-generated lists to build your online reputation and boost your star rating.

You can send out bulk emails to request reviews up to 4 times a month.

Marketing services will work with you to manage which 3rd party review sites receive positive reviews.

Protect your SEO standings and online credibility with the ability to address negative feedback before it goes live.

Review Responses

Stay on top of your online reviews with managed Review Responses.

The web is full of people talking about your business. But not every business owner has the time to keep track of their reputation online—let alone respond to every review they get. Our marketing strategists will respond to all negative and positive reviews on behalf of your business. Includes weekly monitoring of each time your business is mentioned online.

Requires active Reputation Management App, sold separately. Pricing subject to change for high volume clients on a case by case basis. English only.

Influence page rank up to 10%

Increase website visits up to 25%

Showcase success with positive reviews

Gain the trust of prospects with real feedback

Increase revenue!

Customer Voice - Pro

Online reviews are critical to the success of a local business. In fact, nearly 90% of consumers say they’ll only consider using a business if they have an average rating of 3-5 stars. Smart business owners are getting serious about soliciting feedback, but asking customers for reviews can be time-consuming.

We offer a business tool that does the heavy lifting for you, so you can gather customer experiences to boost online star power and drive more business. Win the trust of new customers, collect valuable feedback, and show up where people are looking.

Unlock a powerful feedback tool that will have you seeing stars!

Use your happy customers to win new customers: Leverage the voice of your brand champions to improve online word-of-mouth. Invite existing customers to share their experiences online so new customers know they can trust you.

Collect feedback to better your business: Ensure you’re giving customers what they want and expect. Invite them to share their experiences and put their valuable feedback to work.

Build a targeted presence across popular review sites: Make sure your business reviews show up where your customers spend the most time. Focus on collecting feedback on the review sites that impact your business.

Help your business shine in local search: Maximize the SEO benefits of positive customer experiences. Gathering authentic reviews will help you show up in search so new customers can find you.

Reach customers wherever they are: Customer Voice gives you the flexibility to request reviews on the medium that works best for your customers—either text message or email.

Reputation Management - Pro

Today, the online reputation of your business is defined by your customers.

Reviews, accurate business information, and social media activity impacts your reputation and whether a consumer decides to do business with you. You need a way to manage all of these factors in a scalable way. We can help!

Monitor what people are saying about you online and improve your visibility in local search. See how you stack up against the competition, stay in the know with automated alerts and get progress reports to see how your reputation has improved.

Take control of your online reputation today!

Manage your online reputation from one place: Compile reviews from dozens of sites so you can easily see what’s being said about your business online. Plus, use competitive benchmarking to see how you stack up to the competition.

Show up where people are looking: Improve your search rank by identifying online business listings that are inaccurate or missing from essential directories like Google, Facebook, and Bing.

Hear what customers are saying all over the web: Monitor when your business is mentioned in a variety of sources, including news sites, blogs and social networks. Plus, highlight the most positive and negative mentions using automated sentiment analysis.

Stay informed with automated reports and alerts: Executive reports break down how your business is faring in online conversations and helps you understand what to do. Alerts are also sent every time new information is found.

Yelp: Enhanced Business Listing

An upgraded business page on Yelp is known as an Enhanced Profile. You can consider it a makeover for your Yelp page. The true benefit of an Enhanced Profile is increased conversion. In other words, more people that come to your page are likely to interact with (and ultimately choose) your business. Businesses with an Enhanced Profile see a 38% increase in leads on average.* Ultimately, it’s great if people find you and of course, discovery is important. However, once they find you, you’ll want your page to showcase the very best your business offers and help you stand out. Doing so will keep customers and clients on your page and help convert them into paid transactions.

An Enhanced Profile helps with business branding. It’s made up of three components which can all be purchased a la carte. Below is a breakdown of each specific upgrade:

Photo And Video Customization

Remove Competitor Ads

Call To Action Button

SMS 100 Text - United States

Make it easy for customers to leave a review by sending a request where they’re already looking—their phone!
*This add-on can only be used to send text messages within the United States.

Achieve higher open rates

Make it easy for customers to leave a review

Send requests to the device customers spend the most time on

Google My Business (GMB) Listing

Getting your business listed on as many sites as possible is key to solidify your online presence. Our team of experts in listings management can claim and manage your Google My Business to help your business get found by more people.

According to Google, 70% of online customers buy from a business they find online. When customers look up a business on Google, they expect to find accurate information and beautiful images. This service is just perfect for that!

What's included?
  • 1 free Google My Business claim
  • Listing setup (profile and cover images, hours of operation, and categories)
  • Monthly NAP data verification (Name, Address, and Phone)
  • 1 Google My Business post every month
  • Upload photos provided by you

The average Google listing that has been well-maintained with Google My Business gets 5X more views than listings which haven’t been claimed by their owners.

Customers are 2.7x more likely to consider a business reputable if they see a complete listing on Google Search and Maps.

Consumers are 38% more likely to visit and 29% more likely to consider purchasing from businesses with more complete listing information.

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